$0.00
That's what I owe Minimed. After waiting them out for nearly a year before the credit promised to me last summer appeared on my statement, I went ahead and paid the balance. I'd tell you the whole ridiculous story, but it tires me out. Let's just say it involved shipments sent to my old address, reps telling me that I was wrong about the box marked 'Medtronic' that my old neighbor was holding, billing that happened way after my FSA year closed out, and repeated (unfulfilled) promises to get back to me with information.
I just received my third bill for $0.00. My insurance has fulfilled its obligation and the remaining balance is my responsibility. "Due immediately".
I called Billing today and was told that the rep would "ask her manager if he could get them to stop sending me bills."
No, "sorry about that Ms. Palmer", no "well that's just silly, let's get that cleared up". Nothing. Just a promise to *ask* if it could be fixed. Not even a promise to fix it.
Sigh. Seriously, I think the only way I'd ever become a Medtronic customer again is if they actually cured diabetes.
posted by Kassie @ 7:39 PM
2 comments
2 Comments:
For various reasons, despite having heard your horror story, I went with Medtronic when I got a pump this year. But, having heard your story, I have been extremely paranoid about confirming the shipping address every time I order (and there is no way I will ever sign up for the automatic shipments). I'm moving twice within six months this year (already moved once in May and will move again in August), but so far so good. Knock on wood.
As if the D isn't bad enough to deal with, you have to put up with this.
I'm seriously hoping to move off Minimed before end of September.
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